Frequently Asked Questions
Everything you need to know about our premium home and outdoor products.
How long does shipping take for large outdoor grills and furniture?
Standard shipping typically takes 5-7 business days. For oversized items like grills and patio sets, we use specialized freight carriers, and you will receive a tracking link to schedule a specific delivery window.
What is Weber's return policy for home products?
We offer a 30-day return policy for all unused products in their original packaging. Please note that for large home equipment, a restocking fee may apply, and the item must be unassembled.
Do your products come with a manufacturer warranty?
Yes, all Weber products come with a limited warranty ranging from 2 to 10 years depending on the specific model and component. This covers material defects and workmanship under normal residential use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through Klarna and Affirm for larger home investments.
Can I purchase replacement parts for my older Weber models?
Absolutely. We maintain a comprehensive catalog of genuine replacement parts for both current and discontinued models to ensure your home products last for decades.
Is assembly required for your furniture and equipment?
Most of our products arrive partially assembled. We provide detailed digital and printed manuals, and for select regions, we offer professional in-home assembly services at an additional cost.